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Find help and useful information about using INDANGA.
Booking & reservations
Check a booking, request a change, understand confirmation, or get help before your stay or rental.
Prices & payments
Understand the listed price, additional charges, deposits, payment status, and receipts.
Cancellations & refunds
Find the cancellation deadline, understand refund eligibility, and track a refund request.
Listings & verification
Understand listing badges, report inaccurate information, or ask for a review of a property, hotel, or vehicle.
Safety & trust
Learn how to protect your account, payment, and personal information.
Account & profile
Manage sign-in, contact details, saved listings, and account security.
For providers
Get help listing a property, hotel room, or vehicle and managing enquiries and bookings.
Most asked questions
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Quick actions
Need help with a specific issue?
Take action quickly with the most common support requests.
Contact support
Tell us what happened and include your booking reference or listing link.
Report a listing
Report a wrong price, unavailable listing, or misleading information.
Request a refund
Send your booking reference and explain the reason for your request.
Report a safety concern
Report suspicious activity, fraud, harassment, or an unsafe situation.
Stay safe
Never send a password, one-time security code, or full payment-card number.
Do not send money through an unverified link or personal account.
Never share your password, one-time code, or full payment-card number with anyone. If you suspect fraud or an unauthorised payment, contact your bank or payment provider immediately as well as INDANGA support.
Report a safety concernContact INDANGA support
Tell us what happened and include your booking reference or listing link if you have one. Do not send passwords or full payment-card details.
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Still need help? support@indanga.com | +250 788 765 547
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